How do I file a return request?
You can file a return request from your Aafiyat.in account. Use the following steps:
You can place a Return request within 10 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.
Return request will be reviewed by Aafiyat Product Private Iimited.
If required, request will be shared with the merchant for his/her approval.
After approval, pickup of the product will be arranged through our courier partners.
If our reverse pickup service is not availableonyour address, we will ask you to dispatch the product. The courier charges will be reimbursed by Aafiyat Product Private Limited.
After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant.
Under what conditions can I return/ replace my product?
Returns/Replacement are acceptedunderthe following cases -
Wrong Product - Wrong color/ size/ style,
Wrong item ordered/ delivered
Unsatisfactory Product - Inauthentic/ Low Quality/ Expired
Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
Damaged Product - Physical damage/ Tampered product or packaging
Wrong Quantity - Missing Products/ Parts
No Invoice/Warranty Received - Available on Electronics only
Under what conditions returns/ replacement request will not be accepted?
Aafiyat Product Private Limited have an expiry date, which means that they will not be available after a fixed time period.
If Products are Altered/ Used
If Product is Returned without Original Packaging (price tags, labels & accessories)
If Serial Numberis tampered
For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 10 days of the Delivery
For Damaged/Missing product that is reported after 2 days of the delivery
For Products sold under specific promotions, details of which would be mentionedinthe Product page and Terms & Conditions page
Categories that not eligible for Returns/ Replacement are:
Non Alcoholic Perfumes, Prayer Cap, Hijab Pins,Frames .
Perishables including, Edibles, etc.
What is the best time to place Return/ Replacement request?
Return/Replace request of the Product(s) should be initiated within 10 days of Order Delivery for Wrong/ Unsatisfactory roduct or in case of non-receipt of Invoice & Warranty (for Electronics only). However, under the following conditions, Return Request should be filed within 2 days of Delivery:
To file a return/replacement request, please reach out to Aafiyat.in Customer Support.
When do you initiate Pickup for Returns?
Once your request to return an order is approved, a pickup will be initiated. You will receive an email from us, with information on the packaging, return address and required documentation. Please keep the product ready withall tags & accessories. Kindly ensure proper packaging to avoid any damage during transit.
Please take care of the following points, while packing your product for Pickup -v
Product should not be used/altered/ tampered
Keep original price tag & packing slip intact
Mention Order Number on the box
Do not seal the box
Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive
Keep the Courier Company's receipt for tracking
Please Note -
Aafiyat Product Private Limited shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.
out to Aafiyat.in Customer Support.
What do I do if my area does not have a reverse pick up service?
If our reverse pickup service is not available at your address, we will ask you to dispatch the product. Return address will be notified to you in a separate email, along with the packaging instructions and required documents.
In case of Self-Shipment, Aafiyat Product Private Limited will reimburse your courier charges (upto Rs. 300).
Mention the Order number/Delivery Address on the package, before handing it over to the Courier Representative
Send a scanned copy of the courier receipt to our address
Track your Return Shipment on the Courier Company's Website
*Some products are non-replaceable or non-returnable. Please check our Terms & Conditions page before making a purchase
Do I need to pay the courier company to send my product back?
No, you don't need to pay anything to the courier representative if we arrange the pickup of your product. If you are using a courier service to ship your product back to our given address, you need to bear the courier cost at that time. However, the same will be reimbursed by us in form of CluesBucks. The courier charges eligible for reimbursement are up to Rs.300
How much time does it take to replace an order?
We initiate the replacement or refund within 2 working days of receiving the product at ourcenter.
The replacement may get delayed or declined if the product received by us is not as per your claim or in case of missing Order ID on the package.
Aafiyat Product Private Limited ensures that your order is safley delivered to you within the promised delivery timeline. However, if you have ordered a wrong you may cancel the order through your Aafiyat Product Private Limited Account.
- If it is Prepaid Order, the amount will be refunded to you, in accordance with our Refund Policy
- A cancellation request cannot be made after your order is dispatched
ORDER CANCELLATION BY AAFIYAT.IN
Under some rare situations, Aafiyat Product Private Limited or any of our sellers can also raise an order cancellation request. These situations could be –
- Product out of stock with the seller
- Restrictions on the number of products you can order, as per Terms & Conditions of any Offer/Discount
- Incorrect pricing or description of the product
- Payment fraud suspicion by our Credit & Fraud Avoidance Department
- Incorrect or Incomplete Buyer's Address
- Non serviceability of Buyer’s address by our courier partners or sellers of the *Order Transfer Marketplace
*In case of order cancellation by a seller due to non-availability of the product, we would transfer your order to another seller, who can fulfill your requirement. If your order is not fulfilled by our seller after your payment has been done, the paid amount will be refunded to you, in accordance with our Refund Policy. We will notify you at your registered email address if an order cancellation happens due to any reason.